Returns & Warranty Policy
At Pixio Official Store, we stand behind our monitors with a 30-day money-back guarantee to ensure you are fully satisfied with your gaming experience. If your gear isn't performing to your expectations, you can initiate a return for a refund or exchange within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.
Pack Your Device
Securely pack the monitor in its original factory packaging, including all cables, stands, and documentation to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing